PROUDLY SERVING YOU FROM NORTH AMERICA

Here at BSS, we understand that you may have questions regarding our products and we’re pleased to help.
Should you require assistance, have questions or would like to write to us, please drop us a line at:

 1-800-906-2860 or email us at info@wearebss.com

How long will my package take to arrive?

Orders are shipped on the SAME BUSINESS DAY when passed before 9 a.m. eastern time. Buyers receive a tracking number automatically as soon as the item is shipped.

Free shipping takes 3 to 7 days for United States and Canada.

Express shipping takes 1 to 6 days for United States and Canada. It is guaranteed at least one day faster that the regular free shipping, wherever your shipping address is. Extra 14,99$ applied at checkout.

Delivery delays vary according to your exact location and the shipping service you choose. In all cases, packages arrive fairly quickly. Depending on the destination country, your order will be carried directly at your door by either the United States Postal Service or Canada Post.

*Delivery standards are for items sent to most major urban centres and depend on destination. Delivery standards are in business days, not calendar days.

Will it pass a safety test?

When one of our auxiliary shock mounts is installed according to our precise instruction manual, we guarantee that it will pass any safety test. To the best of our knowledge, no such safety test has ever failed due to our products. Keep in mind, we have sold hundreds and hundreds of our auxiliary shock mount kits with no problems to date.

In the unlikely event it should ever occur, we will offer a 100% refund for the original cost of both parts and installation labour.

Why can't I see the same bracket on my car? Will it correctly attach itself to the rest of the car?

Our shock mounts are auxiliary shock mounts. This means that it replaces the function of the original shock mount (upper shock mount) but it does not have the same shape as the original equipment.

It is completely normal that you can’t currently find any such part on your car until you install one. It is not necessary to replace the large rusted steel panel over the wheel well, but simply to cut a small portion out of it so that the auxiliary shock mount can take its place over the shock tower and be bolted on the frame of your car, aside of the shock tower.

The portion of the frame where the auxiliary shock mount can be bolted is a horizontal beam, rectangular in this area, about 2½ inches large and 3 inches high, passing just below the original upper shock mount. The side of this beam is visible in the wheel arch, and this is where the bracket bolts on. The installation guide describes precisely where to position the auxiliary shock mount on the frame with ease. The goal is to attach the upper end of the shock tower (on the auxiliary shock mount) exactly where it was attached on the original shock mount.

My car seems to be pretty rusty 'round there! Can I still save it from going to the scrapyard and install this auxiliary shock mount anyways?

In most cases, yes you can. That said, it is important to have a look at the integrity of your car frame and not just the wheel arch integrity. Overtime, rust can go anywhere from surface to the structure. In other words, rust can affect anything from the body to the frame of a car. As this is unexpected, it may not affect all parts equally.

In the case of most affected vehicles (Ford Escape, Mazda Tribute, Mercury Mariner), the steel panel of the wheel arch, which is a part of the body and not the frame, is affected by rust and causes problems when it stops holding the shock tower in place. It is extremely rare that the frame itself (the large steel beam that is the skeleton of the car) is compromised by rust to a point where an auxiliary shock mount would not bolt solid which is crucial. In the unlikely event your frame is deeply affected by rust in the area (for example if the beam is crumbling or if some holes are forming through the beam) you will not be able to correctly bolt the shock mount on it.

However, if your frame only has some minor surface rust which is common, the bolting of an auxiliary shock mount has very, very high chances of success. Due to the frame being the core support of the vehicle it is manufactured of a much thicker steel than the body, making it last much longer than the lighter, rust prone panels of the body.

I don't know much about mechanics. Can I perform the install by myself?

We guarantee that the installation does not require any sort of advanced mechanical knowledge. If you know how to remove and replace a wheel, how to use a grinder and a drill, most likely you will be able to follow the steps of our easy installation guide without any problems.

If ever you begin your install and you feel like you are not able to install our products because it is out of your skill range, you can ask your local mechanic to install it for you OR you can ship it back to us for a full refund without any hassle. Since our founding in 2015, we never had to do refund any of our clients due to their lack of installation skills!

What if I order one of your products and I change my mind about installing it, can I return the product for a refund?

Our return policy is simple: You have 60 days after the reception of your product to ship it back for a total refund of the purchase price. Our full warranty offers a 60 day, 100% money-back guarantee.

Will an auxiliary shock mount affect the way the car drives or make the car less safe?

Absolutely not. When the auxiliary shock mount is installed according to our instructions, the point of attachment of the shock tower to the car remains at the same, identical place. Our patent-pending design, principle, the thickness of the steel we use and our welding techniques make the bracket 5 times thicker than the original equipment. This means our product is much more resistant to wear and tear making the car even safer than before while keeping the same driving characteristics.

Our designs have been laboratory tested and every one of our products adhere to strict quality control prior to shipment. No amount of driving, regardless of road conditions can affect the bracket to a point where it could break. This is part of our extensive and rigorous warranty. If ever one of our auxiliary shock mount doesn’t make it to the end of the useful life of the car, we offer a 100% refund or replacement for free including parts and labour at a nearby location. We stand behind every one of our products!

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